Refund policy
At Mafineta, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
1. 30-Day Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
Be returned within 30 days of delivery.
Be in its original condition.
Include all original packaging and accessories, where applicable.
Be accompanied by proof of purchase (such as your order confirmation).
We reserve the right to refuse returns that do not meet these requirements.
2. Wrong Item Received
If you receive the wrong item, please contact us as soon as possible at info@mafineta.com.
Please include:
Your order number
A description of the issue
Photos of the item you received
After reviewing your request, we will provide instructions for resolving the issue.
Return shipping: Paid by Mafineta.
3. Damaged or Defective Items
Please inspect your order upon arrival.
If your item arrives damaged or defective, contact us at info@mafineta.com and include:
Your order number
A description of the damage or defect
Clear photos of the product and packaging
Once your request has been reviewed, we will provide an appropriate resolution.
Return shipping: Paid by Mafineta for approved claims involving damaged or defective products.
4. Change of Mind Returns
If you change your mind, you may request a return within 30 days of receiving your order, provided the item is unused and in its original condition.
The item must be returned with all original packaging where possible.
Return shipping: The customer is responsible for return shipping costs for change-of-mind returns.
Original shipping was provided free of charge and is therefore not refundable.
5. How to Start a Return
To begin a return, please contact us before sending any item back.
Email: info@mafineta.com
Please include:
Your order number
Your full name
The reason for your return
If your return is approved, we will provide return instructions.
Return Address: Hoefkade 9, 2526 BN The Hague, The Netherlands
Please do not send items back without receiving return instructions.
6. Refunds
After we receive and inspect your returned item, we will notify you whether your refund has been approved. Process will take around 14 days.
If approved, your refund will be issued to your original payment method.
Please note that your bank or payment provider may require additional time before the refund appears in your account.
7. Exchanges
If you received a damaged, defective, or incorrect item, please contact us at info@mafineta.com to discuss the available resolution.
8. Non-Returnable Items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
Gift cards
Digital products
Personalized or custom-made items
Items marked as non-returnable at the time of purchase
9. Contact Us
If you have any questions about this Return & Refund Policy, please contact us.
Mafineta
Website: mafineta.com
Email: info@mafineta.com
Phone: +1 (567) 485-8102